Frequently Asked Questions
Everything you need to know about your beauty journey with Unwritten.
Are Unwritten products cruelty-free and vegan?
Yes, all of our products are 100% cruelty-free and we never test on animals. The majority of our range is also vegan-friendly; please check the individual product pages for specific ingredient lists.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I check the status of my order?
You can track your order by clicking the link in your confirmation email or by logging into your account on our website and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.